![]() ![]() The organization and continuity between departments is abysmal. The sales team apparently are not to be trusted. I cannot speak to it being excellent or inadequate, but it seems fine. I want to make sure to be clear about this: The quality of the work done is not in question. My driveway was damaged during the process, which means another project and additional cost on top of it all. I was promised that once a job was started it would be worked until it was done (to help me believe the stress would be low) but in reality this '3-day job' took parts of 3 WEEKS during which the crew was scheduled out-of-state leaving my home in a state of disrepair in their absence. I am highly dissatisfied with several aspects of this project: What I was sold is not what the installers were contracted to install. I am not happy with it, though it is contractually complete. ![]() ![]() In the end, everything I wanted done by way of the installation process of what was on the installer's contract was done gladly and cheerfully to the best of the installer's ability, and I have confidence that it was installed adequately. When I spoke with the installation manager about it he said it was ok they fall off roofs all the time (!!!). They did not follow safety protocols - climbing ladders with uneven footing and no assistant holding them, no fall protection etc. The team smoked/vaped on my property, left butts in the grass, and even at one point blew their exhaled smoke/vapor into my open window onto my children. The team littered my yard during the day, but did clean up before leaving. I had to have a constant list of items for them to correct. The metal wrapping they put on the ends was wavy and not well connected to the house. My new gutters were marred, the wrong lengths, not spouted away from the house, some had dips such that they retained water instead of draining, and in some places the downspouts were hanging loose from the house. While replacing my roof there were areas where I could still see the bare decking when they were "done". That said, the work that was done was adequate but required my constant supervision and correction. And when the contractor came and did all he was told to do in the contract and the job wasn't done (because what I was sold was not all in the contract given to the installers) I had no choice but to agree that the installers did everything they were asked to do in the contract, which sent them on their way, even though it was not everything that I had been sold.Īnd on top of it, they would not give me a person to contact for escalation. Not only did the sales process stress and inconvenience me and my family, but what I was sold is not what they gave the contractor to do. ![]() I had my roof, soffits, and gutters replaced. My experience with the company was horrible. Over the years, we have secured more than 100,000 customers – a number that continues to grow – with a great percentage of them being repeat customers.īefore making the decision to work with Erie Home, we encourage you to read some of the reviews from our past customers so that you can feel confident in your decision to put your home in our hands.COLUMBUS, OHIO - Do not do business with this company. We believe it’s the scope of our work, the quality of our products, and our fierce dedication to customer service that sets us apart from other companies. At Erie, we strive to handle every step of our customers’ projects, including manufacturing, shipping, installation, service, warranties, and financing. You can even browse the map for reviews from past customers in your specific area.įor decades now, Erie Home has been helping homeowners find solutions to their home improvement needs – solutions that are energy efficient, maintenance free, and value adding for the home. Some of our most recent GuildQuality reviews can be seen below. We take great pride in our work and care about the satisfaction of our customers, which is why we work with GuildQuality. Looking for some customer reviews of Erie Home? We’re happy to share with you some of the many reviews customers have provided of our products and services. ![]()
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